For Using the Website and Services Offered by or Through the Website

Important Note

At Cilantro Hotels, we are committed to protecting the privacy of our guests, patrons, and website visitors. We respect your right to privacy and ensure that any personal data shared with us is handled with utmost care.

Please read this Privacy Policy carefully before using our website or services. By accessing our website and services, you agree to the collection and use of your information as outlined in this Policy.

and Conditions.

1. Definitions

a. The Company / We / Us / Cilantro: Refers to Cilantro Hotels. having its registered office at 5/4 Cornfield Road, Kolkata - 700019, India.

b. Service: Any hospitality service, booking, or related offering provided on www.cilantrohotels.com.

c. Personal Data: Information that directly or indirectly identifies an individual, such as name, email address, phone number, payment details, and identity-related information.

d. Sensitive Personal Data: Information including financial details, health data, official identifiers, biometric/genetic data, caste, religion, sexual orientation, or political beliefs.

e. Site: Refers to www.cilantrohotels.com

f. You / Your: Any natural or legal person using our website or services who is at least 18 years of age and capable of entering into a contract in India.

2. Overview

This Policy explains how your personal data is collected, used, processed, and protected when you interact with Cilantro Hotels. It also explains your rights and how you can control the use of your information.

3. Collection of Personal Data

We may collect the following categories of information:

• Contact details (name, phone number, email, postal address)

• Booking details (check-in/check-out dates, preferences, special requests)

• Payment details (cardholder name, payment amount, date of transaction)

• Technical information (IP address, browser type, device ID, cookies, location data)

You may withdraw consent at any time by writing to reservations@cilantrohotels.com, but please note that this may affect your ability to use our services.

4. Use of Personal Data

We use your information for purposes including:

• Processing hotel reservations and related services

• Sending booking confirmations, promotional offers, and updates

• Improving customer experience through analytics and surveys

• Ensuring compliance with applicable laws

• Detecting and preventing fraud

We may contact you via phone, email, SMS, or WhatsApp for service-related or promotional communication in compliance with Indian laws.

5. Sharing & Disclosure of Data

We do not sell or rent your data to third parties

Data may be shared with trusted service providers (such as payment gateways or IT service)

providers) only for operational purposes.

We may disclose your information if required by Indian law enforcement authorities.

All data is processed within India and is not transferred internationally without your explicit consent.

6. Log Data & Cookies

We collect log data such as browsing history, IP address, device type, and duration of visit to improve site functionality.

Cookies may be used to personalize your browsing experience. Please refer to our Cookie Policy for details.

7. Location Data

If enabled, we may collect location information to provide you with tailored services. You can disable location access at any time through your device settings.

8. Third-Party Services

We may employ third-party companies to provide certain services. These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or misuse it.

9. Security of Data

We adopt industry-standard security practices to safeguard your personal data. However, as the internet is not 10 0% secure, we cannot guarantee absolute protection. You acknowledge that you use our services at your own risk.

10. Links to External Sites

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their policies before providing any personal data.

11. Children’s Privacy

Our services are not directed at individuals below the age of 18 . We do not knowingly collect information from minors.

12. Business Transfer

In the event of a merger, acquisition, or sale of Cilantro Hotels, customer data may be transferred as a business asset.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our services will constitute acceptance of the revised policy.

14. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Cilantro Hotels & Resorts Pvt. Ltd.

Address: 5/4 Cornfield Road, Kolkata - 700019

Contact: + 91 93551 96916|+91 98313 32333

Mail: reservations@cilantrohotels.com

Website: www.cilantrohotels.com